The recent Forbes article, "Building a Customer Service Culture of Yes," by Micah Solomon explores how Virgin Hotels seeks to provide great customer service by finding ways to solve customers' issues. Their goal is to get everyone in the organization to share the vision of getting to "Yes" with each customer.
Humans struggle with hearing no; in fact, that one small word can create instant barriers or shut down motivation quickly. Our students and teachers need us to say yes more often. What does a culture of "yes" look like in a school? For a culture of "yes" to exist, the leader has to model the affirmative approach to all things. Four years ago, before students had fled Twitter for Snapchat, I proposed that our Student Council create and publish to a Twitter feed to promote the events of the high school. It was quickly dismissed with a "no." Four years later, schools are on Twitter, Instagram, Pinterest, and whatever else might reach students and parents. Leaders have to be willing to let their teachers take risks to support student learning or school culture. School wide, a culture of 'yes' happens when we:
0 Comments
|
Author
Educational Leader providing challenging and equitable learning experiences for students. Archives
July 2018
Categories |